'In terms of customer satisfaction results, 85% of customers were happy with the service received, and the South African division also had the highest uptake of customer survey responses. Further, the client’s South African division set the global benchmark in how customer service experience shoul
By Tal Nathan, Chief Technology Officer at Britehouse, a division of Dimension DataUsage-based pricing is not a theoretical future. We experience it on a daily basis every time we make a phone call or fill up our cars with fuel. The question is: How to find a competitive edge by replacing tradit
By Steve Blackwell, Senior Enterprise Architect & Manufacturing, Dimension Data Asia Pacific The manufacturing industry has always been a leader in adopting new technology to drive business operations. With the automotive and aerospace industries at the forefront of innovation, manu
By Raj Mistry, Dimension Data Group Vertical Sales DirectorHowever, in the digital era, the basics are entirely new – and almost no-one has them in place. Everyone is at the same disadvantage, at least. But there’s no time to lose in laying digital foundations for eventual differentiation.
'We’ve been able to improve business processes, enhance customer service, increase the number of customers we’re proactively contacting, and deepen the level of customer knowledge within the business.' - Sharon Adams, Sales and Service Manager, Inchcape.Download the case study to learn more
Customers, technology and collaboration driving auto industry into the future — fast
This is a story about collaboration, innovation, and possibility.
Digital manufacturing is the new disruptive trend in the manufacturing landscape. In the age of the connected everything (Internet of Things), digitisation and automation, the marriage of progressive technology to the connected car of the future is an exciting one for automotive manufacturers and en
The 2016 Connected Enterprise Report indicates that manufacturers are comparatively advanced in their use of collaboration technology to drive operational and financial efficiencies. What's more? Get your report here: www.connectedenterprisereport.com
Digital disruption is shaking up the automotive industry. From manufacturing techniques, to the connected car and smart city infrastructure, personal transportation is accelerating into the future
Digital technology and data increasingly are driving the modern global economy. Enterprises around the world rely on the Internet and mobile technologies to connect employees, conduct business with customers, and collaborate with partners. In doing so they generate unprecedented amounts of digital b
Today’s consumers expect a seamless and tailored auto-experience. In under 2 minutes, Dimension Data share’s some thoughts and client examples on how technology can enable you to respond to the challenge.