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Raj Mistry, Group Vertical Sales Director – Automotive, Retail, Healthcare and Life Sciences, Education How does digital transform retail? Retail customers are driven by immediate gratification – if I buy something now I want it on my doorstep later today or tomorrow at the latest. Inst
This case study shows how Dimension Data in the Czech Republic delivered a totally unique Unified Communication solution for the Merck Sharpe & Dohme (MSD) IT Global Innovation Center in Prague, which is making waves in new IT of the 21st centuary. Read more about the case study here.
Ironically, the Digital Era heralds the overturning of hundreds of years of educational methodology in favour of one that is more than two thousand years old. Educators, educational institutions, and policy makers who cannot adapt will be left choking in the dust of the Industrial Era as the rest of
Africa’s largest pharmaceutical manufacturer improves global communication with worldwide video conferencing solution.
By Ken Jacobson, Group Sales Director, Media and Communications, Dimension Data Two-thirds of media and communications companies have a defined collaboration strategy and 40% of these have deployed this strategy as a single, company-wide initiative, instead of defining a departmental approach. T
‘We definitely know that we have the infrastructure to surprise and delight our customers.’ - Tzipi Avioz, Group Head Digital Commerce & Contact Centres, Woolworths Limited Download the case study to learn more.
How well is collaboration enabling the move to digital business in the Pharmaceutical industry? Get your report here: www.connectedenterprisereport.com
Rightly so, digital capabilities are the holy grail for contact centres in the service providers and communications industry. However, digital itself is not a differentiator.
'In terms of customer satisfaction results, 85% of customers were happy with the service received, and the South African division also had the highest uptake of customer survey responses. Further, the client’s South African division set the global benchmark in how customer service experience shoul
Digital needs a human touch.
Mr Price approached IS and Dimension Data to bring its stores online and to consolidate telephony costs. It was important to Mr Price to have a single service provider.