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As appliance and homeware retailer, Hirsch's moved into the digital age by taking its brand online, yet retaining its strong family values synonymous with in-store excellence and service. Cloud and other technology by Dimension Data has helped the brand create a continuous customer experience throug
Raj Mistry, Group Vertical Sales Director – Automotive, Retail, Healthcare and Life Sciences, Education How does digital transform retail? Retail customers are driven by immediate gratification – if I buy something now I want it on my doorstep later today or tomorrow at the latest. Inst
Using a combination of digital technologies and related services, Dimension Data helped ISPPC create a smart hospital group, where every operational discipline contributes to the seamless provision of the most advanced care available. Caregiver satisfaction, patient trust, and operational agility ha
‘We definitely know that we have the infrastructure to surprise and delight our customers.’ - Tzipi Avioz, Group Head Digital Commerce & Contact Centres, Woolworths Limited Download the case study to learn more.
Rightly so, digital capabilities are the holy grail for contact centres in the service providers and communications industry. However, digital itself is not a differentiator.
'In terms of customer satisfaction results, 85% of customers were happy with the service received, and the South African division also had the highest uptake of customer survey responses. Further, the client’s South African division set the global benchmark in how customer service experience shoul